Homes Protector (referred to as "we," "our," or "us") operates homesprotector.com. This Privacy Policy informs you of our policies regarding the collection, use, processing, and disclosure of personal data when you use our website, submit a project request, or interact with our free home improvement estimate referral services.
1. Information We Collect
To process your project requests and provide matched contractor options, we collect the following types of information:
- Contact Details: Full name, telephone number, email address, and home physical address/postal ZIP code.
- Project Details: Information regarding your home service needs (e.g., roofing repairs, window replacements, HVAC units, timelines, property ownership status, and property size).
- Technical Information: IP address, browser type, device information, operating system, referring URL, and browsing interactions captured via automated cookies or tracking pixels.
- Compliance Verification Tokens: Third-party lead authentication tokens (such as Jornaya LeadID or ActiveProspect TrustedForm certificates) to verify authentic consumer consent under the Telephone Consumer Protection Act (TCPA).
2. How We Use Your Information
We use the data collected for the following business purposes:
- To match your home improvement inquiry with certified local contractors, home repair specialists, and partner networks capable of servicing your area.
- To facilitate phone calls, SMS/MMS messages, and email communications related directly to your quote request.
- To verify authenticity, prevent fraudulent submissions, and demonstrate compliance with applicable telemarketing regulations.
- To maintain, evaluate, and improve the performance and usability of our website.
3. Sharing and Disclosure of Information
We do not sell personal identification details to unrelated third-party marketers for unrelated marketing. However, by requesting an estimate, you authorize us to share your details with:
- Contractor Partners & Referral Networks: Licensed independent home repair pros and aggregated home improvement referral partners who provide service estimates in your local ZIP code.
- Operational Service Providers: Secure cloud infrastructure, database hosting, CRM endpoints, automation workflows, and SMS/calling delivery systems.
- Legal & Regulatory Authorities: Where required by applicable laws, court orders, subpoenas, or to defend our legal rights and regulatory compliance.
4. Telephone Consumer Protection Act (TCPA) Consent
When you provide your phone number and submit an estimate request on homesprotector.com, you express written authorization consenting to receive informational and marketing communications—including phone calls, automated dialed calls, pre-recorded messages, and text messages—from Homes Protector and our partner contractors. Consent is not required as a condition of purchasing any property, goods, or services.
5. Cookies and Tracking Technologies
We employ standard browser cookies, web beacons, and analytical tools to monitor traffic trends, recognize returning visitors, and enhance platform experience. You can instruct your browser to refuse all cookies or notify you when a cookie is sent; however, some sections of our estimate request forms may not function as intended without cookies enabled.
6. Data Security and Retention
We maintain industry-standard administrative, technical, and physical safeguards designed to protect personal data against unauthorized disclosure, loss, or alteration. We retain personal details only as long as necessary to fulfill referral services, maintain audit trails, and comply with state and federal legal obligations.
7. Your Privacy Rights (California CCPA & State Rights)
Depending on your state of residence (including California, Virginia, and Colorado), you may hold statutory rights including:
- The right to know what personal data categories we collect and disclose.
- The right to request the deletion of your personal data.
- The right to opt-out of the sharing or referral distribution of personal data (visit our Do Not Sell My Info page).
- The right to non-discrimination for exercising your legal privacy rights.
8. Children's Privacy
homesprotector.com is strictly intended for adult homeowners and property decision-makers. We do not knowingly solicit or collect personal information from individuals under the age of 18.
9. Contact Us
If you have any questions, opt-out requests, or inquiries regarding this Privacy Policy or our information practices, please reach out to us:
- Website: homesprotector.com
- Contact Page: homesprotector.com/contact/
- Email: privacy@homesprotector.com